Frequently Asked Questions

Find instant answers about our device warranties, store hours in Milan, pickup options, and phone support.

Official Warranty Policy

Clear, Reliable Warranty Coverage

Every smartphone purchased at S&Z Mobile includes our verified store guarantee:

Brand New Phones

1 Year

Comprehensive hardware warranty

Used & Refurbished

90 Days

Full certified testing & support

Yes! We provide 1 year (12 months) of comprehensive warranty for a new phone and 90 days' warranty for a used phone (including Certified Pre-Owned and Grade A+ refurbished devices). Our warranty is backed by direct in-store technical assistance at our boutique in Via Vitruvio 47, Milano.

Visit Our Store

Via Vitruvio, 47, 20124 Milano

Near Stazione Centrale & Corso Buenos Aires

Helpline & WhatsApp

+39 389 879 3075

Direct in-store customer support

Opening Hours

Mon – Sat: 09:00 – 19:30

Sunday: 10:00 – 18:00